Customer Service Essay Example for Free

Customer Service Essay 1. The key concepts and topics in this course that have made me a stronger candidate to continue in the business world would be what I have learned from the units dealing with: Diversity, Customer Behavior, Customer Loyalty, and Exceptional Service: I have learned that customer comments, good or bad should always be taken into consideration, addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving Customer Problems: Satisfied customers will remain customers until there is a better option offered to them. Loyal customers establish an emotional connection with a business and/or company. Their loyalty is motivated by their experience with the products and the service. Customer service is what a company or business provides; customer loyalty is the result of the service. Extraordinary approaches to customer service is to go beyond the customer’s satisfaction, and make every attempt to surpass the customer’s expectations every time. A company earns customer loyalty by molding the shopping experience to the needs of the customer. Customers have a tendency to patronize companies that interactive with them in a positive, meaningful, personal manner. Many companies offer their customers loyalty programs such as; reward programs. This method can ensure a company keeps their current customer base and entices possible new customers. The Impact of Communication Styles on Customer Services:  A business cannot afford to lose customers because of a lack of customer service, but many do. Customers remember how they are treated and pass the word along, good or bad. Once a customer has been treated poorly they are likely not to return to buy from that business again, even if that business has what they need. When customers are satisfied, it is probable that they will spend more on the product or service and keep returning to that business. Customer service representatives (CSRs) play a big role in keeping, and bringing customers to a business. That is why it is essential to train customer service representatives in effective communications styles and skills because they are the liaison between the customer and the business. The CSR’s communication skills can impact the decision of a customer’s loyalty and the right communication style can be helpful in avoiding conflicts. Communication styles are methods in which a particular individual converses with another individual. Great service requires effective communication styles, and skills. Having a combination of these elements will guarantee that the right message is conveyed in a way that ensures the customer receives and understands it correctly and as intended. 2. Discuss how this course has affected you in your professional development as a student and as a person as well as encouraging you on your academic path. This was a very beneficial, educational and informative class. I have chosen the legal  field, more specifically, paralegal studies. I currently work for a bankruptcy law firm and I have learned a great deal since I have been employed there. I have 30 plus years work experience and a great work ethic. With what I have learned in this class, my work ethic, and common sense, I believe I will be successful as a paralegal. I have learned the importance of maintaining professionalism. This class has reinforced my desire to continue in the legal field and has helped me in interacting with clients, co-workers and the attorneys I currently work with. My skills in listening, communicating, observing and relationship building have improved by taking this class. I would recommend a class in customer service, regardless of the professional field one decides to enter into. I believe it would be very insightful and valuable.

From Whence I Came :: Personal Narrative Nature Environment Papers

From Whence I Came Let us look at our lush forest one last time. Is it any less beautiful if we remove the hand of a Creator God? Imagine yourself standing alone in a lush forest under a tree. It is an old tree. The massive trunk soars to dizzying heights, terminating in a canopy of branches and leaves that seem to stretch to infinity. The broad, green leaves shelter you from the glaring sun.You reach out and touch the tree. The fissures in the rough bark swallow your fingers. You are startled by the snap of a twig and turn to find a deer staring back at you with large brown eyes located on either side of his head. His majestic visage is only enhanced by the projections of the antlers he wears like a crown.Relief floods in; deer have no sharp teeth or claws. With a snort and a flash of his white tail, he bounds into the underbrush and vanishes as quickly as he appeared. A ray of sunshine has fought its way through the leaves to illuminate a glittering object at your feet.Bending down, you pick up a beautiful gold pocket watch. Its cover is laced with intricately carved scrolls. As you open the cover, some quest ions come to mind. How did this forest and its creatures come to exist? Am I separate from nature and can do with it as I please, or am I a part of it? Why do deer have hooves instead of claws? What is this watch doing in this forest? The beauty of nature often inspires feelings of awe and evokes questions such as these. However, depending on your beliefs, the answers may be radically different. Over the last few centuries, science and Christianity have become increasingly embroiled in conflict. This conflict has only intensified since 1859, when Charles Darwin published On the Origin of Species. Darwin's theory of natural selection poses an unparalleled threat to the core of Fundamentalist Christian beliefs. The debate centers on the origin of life. The theory of evolution states that species change, or evolve, gradually thorough the accumulation of random mutations over a long period of time. Natural selection is the mechanism through which this happens. These changes are not directed towards any end product. Fundamentalist Christians, or creationists, believe that the Earth and all life on it was divinely created in its present form, and that species, man in particular, do not change.

?ertain behaviors

Children portray certain behaviors, such sucking looking and grasping to almost anything that comes their way, one may not understand and even fail o explain this they behave this way, but it's one way that children discover or explore the world around them. Through these behavioral actions which mostly are motor skills oriented, a child tend to develop not only physically but cognitively as well this happens through various processes like assimilation, accommodation and equivocation.The aim of this essay therefore is to explain Jean Piglet's concept of assimilation, accommodation, equilibrium as learning processes in child cognitive development. According to Pigged, children are naturally curious explorers who are constantly trying to aka sense of the world by interacting with their environment and with others (Lenient, 1994). In this process, they construct schemas or schemata which are simply mental networks of organized information.Shaffer and Skip, (2010) further explains that s chemas are knowledge base by which children interpret their world or means by which children interpret and organize experience, schemas in effect, are representations of reality. Pigged (1954) adds that as the child seeks to construct an understanding of the world, the developing brain creates schema. Once formed, schemas can be used to identify and understand new information based on past stored experiences (Moreno, 2010). A baby's schemes are structured by simple actions that can be performed on objects.According to Shaffer and Skip (2010) the earliest schemes, formed in infancy, are motor habits such as rocking, grasping, and lifting, which prove to be adaptive indeed. For example, a curious infant who combines the responses of extending an arm (reaching) and grasping with the hand is suddenly capable of satisfying her curiosity by exploring almost any interesting object that is no more than an arm's length away. Simple as these behavioral schemes may be, they permit infants to o perate toys, to turn dials, to open cabinets, and to otherwise master their environments.Older children on the other hand have schemas that include strategies and plans for solving problems. For example, a 6-year-old might have a schema that involves the strategy of classifying objects by size, shape, or color (Contracts, 201 1). One may wonder what children use to construct their knowledge of the world. Pigged believed that children use three cognitive processes to develop their schemas over time these are assimilation, accommodation and equivocation. Assimilation takes place when individuals use their existing schemas to make sense of the events in the world.This involves trying to relate to something new to something that we already know (Moreno, 2010). An example is first time a child sees a ca, he may say ‘doggy' because he has a schema of his pet dog but has not yet learnt about any other animals yet. Another example is a child sees a plane flying and calls it a birdie' because child has a schema of all flying things are birds. Accommodation on the other hand takes place when an individual changes or adjusts an existing schema so that it can explain the new experience.This happens when the new information does not fit well with our existing schemas, causing us to expand or elaborate on the older schema to make sense of the new information. For example a child who interacts with enough cats and dogs will eventually accommodate his animal schemas to include differentiated cat and dogs categories. When new experiences arise, individuals will usually try to use their schemas ( assimilation), when these don't work, they will modify or add to their old schemas until the new information makes sense in their mind accommodation (Moreno, 2010).However if the new information has no relation to any prior schema neither assimilation no accommodation can happen (Cob, 2007). Equivocation is a mechanism that Pigged proposed to explain how children shift from one s tage of thought to the next. The shift occurs as children experience cognitive conflict, or disequilibrium, in trying to understand the world. Eventually, they solve the conflict and reach a balance, or equilibrium, of thought (Contracts 201 1).Moreno, (2010) equivocation is the balance between assimilation and accommodation that is responsible for the growth of thought. For example, if a child believes that the amount of a liquid changes simply because the liquid is poured into a container with a different shape-?for instance, from a container that is short and wide into a container that is tall and narrow-?she might be puzzled by such issues as where the â€Å"extra† liquid came from and whether there is actually more liquid to drink. The child will eventually resolve hose puzzles as her thought becomes more advanced.

Can We Clone a Dinosaur

A few years ago, you may have come across a realistic-looking news story on the web: headlined British Scientists Clone Dinosaur, it discusses a baby Apatosaurus nicknamed Spot that was supposedly incubated at the John Moore University College of Veterinary Medicine, in Liverpool. What made the story so unnerving was the realistic-looking photograph of a baby sauropod that accompanied it, which looked a bit like the creepy baby in David Lynchs classic film Eraserhead. Needless to say, this news item was a complete hoax, albeit a very entertaining one. The original Jurassic Park made it all look so easy: in a remote laboratory, a team of scientists extracts DNA from the guts of hundred-million-year-old mosquitoes petrified in amber (the idea being that these pesky bugs, of course, feasted on dinosaur blood before they died). The dinosaur DNA is combined with frog DNA (an odd choice, considering that frogs are amphibians rather than reptiles), and then, by some mysterious process thats presumably too difficult for the average moviegoer to follow, the result is a living, breathing, completely inaccurately portrayed  Dilophosaurus straight out of the Jurassic period. In real life, though, cloning a dinosaur would be a much, much more difficult undertaking. That hasnt prevented an eccentric Australian billionaire, Clive Palmer, from recently announcing his plans to clone dinosaurs for a real-life, down-under Jurassic Park. (One presumes that Palmer made his announcement in the same spirit that Donald Trump initially tested the waters for his presidential bid--as a way of attracting attention and headlines.) Is Palmer one shrimp short of a full barbie, or has he somehow mastered the scientific challenge of dinosaur cloning? Lets take a closer look at whats involved. How to Clone a Dinosaur, Step #1: Obtain a Dinosaur Genome DNA--the molecule that encodes all of an organisms genetic information--has a notoriously complex, and easily breakable, structure consisting of millions of base pairs strung together in a specific sequence. The fact is that its extremely difficult to extract a full strand of intact DNA even from a 10,000-year-old Woolly Mammoth frozen in permafrost; imagine what the odds are for a dinosaur, even an extremely well-fossilized one, that has been encased in sediment for over 65 million years! Jurassic Park had the right idea, DNA-extraction-wise; the trouble is that dinosaur DNA would completely degrade, even in the relatively isolated confines of a mosquitos fossilized tummy, over geologic stretches of time. The best we can reasonably hope for--and even thats a long shot--is to recover scattered and incomplete fragments of a particular dinosaurs DNA, accounting for perhaps one or two percent of its entire genome. Then, the hand-waving argument goes, we might be able to reconstruct these DNA fragments by splicing in strands of genetic code obtained from the modern descendants of dinosaurs, the birds. But which species of bird? How much of its DNA? And, without having any idea what a complete Diplodocus genome looks like, how would we know where to insert the dinosaur DNA remnants? How to Clone a Dinosaur, Step #2: Find a Suitable Host Ready for more disappointment? An intact dinosaur genome, even if one were ever miraculously to be discovered or engineered, wouldnt be sufficient, by itself, to clone a living, breathing dinosaur. You cant just inject the DNA into, say, an unfertilized chicken egg, then sit back and wait for your Apatosaurus to hatch. The fact is that most vertebrates need to gestate in an extremely specific biological environment, and, at least for a short period of time, in a living body (even a fertilized chicken egg spends a day or two in the mother hens oviduct before its laid). So what would be the ideal foster mom for a cloned dinosaur? Clearly, if were talking about a genus on the larger end of the spectrum, well need a correspondingly hefty bird, if only because most dinosaur eggs were significantly bigger than most chicken eggs. (Thats another reason you couldnt hatch a baby Apatosaurus out of a chicken egg; its just not capacious enough.) An ostrich might fit the bill, but were so far out on a speculative limb now that we might as well just consider cloning a giant, extinct bird-like Gastornis or Argentavis. (Which may yet be barely possible, given the controversial scientific program known as de-extinction.) How to Clone a Dinosaur, Step 3: Cross Your Fingers (or Claws) Lets put the odds of successfully cloning a dinosaur into perspective. Consider the common practice of artificial gestation involving human beings--i.e., in vitro fertilization. No cloning or manipulation of genetic material is involved, just introducing a bunch of sperm to an individual egg, cultivating the resulting zygote in a test-tube for a couple of days, and implanting the embryo-in-waiting into the mothers uterus. Even this technique fails more often than it succeeds; most times, the zygote simply doesnt take, and even the smallest genetic abnormality will cause a natural termination of the pregnancy weeks, or months, after implantation. Compared to IVF, cloning a dinosaur is almost infinitely more complicated. We simply dont have access to the proper environment in which a dinosaur embryo can gestate or the means to tease out all the information encoded in dinosaur DNA, in the proper sequence, and with the proper timing. Even if we miraculously got as far as implanting a complete dinosaur genome into an ostrich egg, the embryo would, in the vast majority of cases, simply fail to develop. Long story short: pending some major advancements in science, theres no need to book a trip to Australias Jurassic Park. (On a more positive note, were much closer to cloning a Woolly Mammoth, if that will in any way fulfill your Jurassic Park-inspired dreams.)